Privacy Policy

Last updated 12/08/2023

Etlworks LLC respects your right to privacy. This Privacy Policy explains how we collect, store, share and use personal data about you, and how you can exercise your privacy rights. This Privacy Policy applies to personal data that we collect, including through our website at www.etlworks.com, within our product(s) and on other websites that Etlworks operates and that link to this policy ("collectively Websites”). If you have any questions or concerns about our use of your personal data, then please contact us using the contact details provided at the bottom of this Privacy Policy. If you do not agree to this policy, please do not use our Websites.

What personal and company data does Etlworks collect and why?

Data collected during order processing

All information provided to us when you place an order is used only so that we can process your order or send you updates about your order, announcements or special offers. We do NOT store credit/debit card numbers. We ask for a billing address in order to process your transaction. Your billing and shipping address details are held for invoicing and delivery purposes only. Ordering information is accepted on a Secure Order Processing page, your details will be encrypted by industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Personal Information

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Websites. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Websites related activities.

Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.

Customer Support Requests

We collect Customer Support Requests in our support system powered by Zendesk. Each request creates a traceable ticket accessible by our support team and the customer who submited the request. The ticket contains customer name and email address.

Information that we collect automatically

When you visit our Websites, we may collect certain information automatically from your device. In some countries, including countries in the European Economic Area, this information may be considered personal data under applicable data protection laws.

Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Websites, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our Websites, where they come from, and what content on our Websites is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Websites to our visitors.

At application level we use this information for audit-trail purposes to track end-user access to the specific services provided by the application, such as authentication, metadata collection and ETL.

How do we use collected information?

Etlworks LLC may collect and use information for the following purposes:

To improve customer service.
To improve our Websites.
To improve our Service
To send marketing and transactional communications.
To create company account.
To create user accounts.

Sensitive Personal Data

We may collect sensitive personal data, or special category personal data, from customers as a part of providing our services. We do not use sensitive personal data for any other commercial purpose, we do not sell sensitive personal data, and do not share sensitive personal data for online advertising.

Who does Etlworks share my personal data with?

We may disclose your personal data to the following categories of recipients:

To any competent law enforcement body, regulator, government agency, court or other third party where we believe disclosure is necessary as a matter of applicable law or regulation, to exercise, establish or defend our legal rights, or to protect your vital interests or those of any other person.

To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal data only for the purposes disclosed in this Privacy Policy.

To our partners, who we may share with in connection with selling or distributing our products and services, or engaging in joint marketing activities, in accordance with your expressed marketing preferences.

To our group companies and third-party services providers who provide data processing services to us (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Websites), or who otherwise process personal data for purposes that are described in this Privacy Policy or notified to you when we collect your personal data. A list of our current sub-processors is available below.

Who are Etlworks's sub-processors?

These are sub-processors who have access to Etlworks production systems and data by virtue of the services they provide.

Amazon, Inc. AWS hosting environment for Websites in services in United States, Europe, Australia and Asia.
Google, Inc. Google Cloud hosting environment for services in United States, and Europe.
Microsoft, Inc. Azure hosting environment for services in United States, Europe and Australia.
Stripe for billing services.
Paywhirl for invoicing and subsciption management.

How does Etlworks keep my personal data secure?

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures. For more on Security at Etlworks, please read about Etlworks security.

Use of Cookies

Our Websites may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Websites may not function properly.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our Websites. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Social Media Features

Our Websites include Social Media Features. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

Legal basis for processing personal data

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.

We will normally collect personal data from you only (i) where we need the personal data to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights, or (iii) where we have your consent to do so. In some cases, we may also have a legal obligation to collect personal data from you or may otherwise need the personal data to protect your vital interests or those of another person.

If we ask you to provide personal data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal data is mandatory or not (as well as of the possible consequences if you do not provide your personal data).

If we collect and use your personal data in reliance on our legitimate interests (or those of any third party), this will normally be to operate our platform and to communicate with you as necessary – for example, when responding to your queries, analyzing use of and improving our platform, undertaking marketing activities for existing customers as legally permitted, and detecting or preventing illegal activities. We may have other legitimate interests and we will make clear to you at the relevant time what those legitimate interests are. We rely on these legal bases to process data for the following purposes: to help provide the services (e.g. customer support and usage data) and to market our services to you as legally permitted.

Your data protection rights

You have the following data protection rights:

If you wish to access, correct, update or request deletion of your personal data, you can do so at any time by contacting us using the contact details provided under the “How to contact us” heading at the bottom of this policy.
In addition, you can object to processing of your personal data, ask us to restrict processing of your personal data or request portability of your personal data. Again, you can exercise these rights by contacting us using the contact details provided under the “How to contact us” heading at the bottom of this policy.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “How to contact us” heading at the bottom of this policy.
You have the right to non-discrimination, meaning we may not discriminate against a data subject for exercising a privacy right.
You have the right to have your authorized agent make a data privacy request on your behalf. For more information, please contact us using the contact details provided under the “How to contact us” heading at the bottom of this policy.
You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
If you are not satisfied with our response regarding your data privacy request, you have the right to appeal our decision. For more information, please contact us using the contact details provided under the “How to contact us” heading at the bottom of this policy. If you are not satisfied with the result of the appeal, you have the right to contact your respective attorney general depending on where you reside.

Changes to this Privacy Policy

Etlworks LLC will occasionally change and update this Privacy Policy. Any changes made to this Privacy Policy will be posted on this site. If we make any substantial changes in our Privacy Policy, we will post a notice on this site.

How to contact us

If you have any questions or concerns about our use of your personal data, please contact us at security@etlworks.com.