Last updated 01/18/2025

Etlworks LLC respects your right to privacy. This Privacy Policy explains how we collect, store, share, and use personal data about you, and how you can exercise your privacy rights. This Privacy Policy applies to personal data collected through our website at www.etlworks.com, within our products, and on other websites operated by Etlworks that link to this policy (collectively, "Websites"). If you have any questions or concerns about our use of your personal data, please contact us at support@etlworks.com. If you do not agree to this policy, please do not use our Websites.

1. What personal and company data does Etlworks collect and why?

1.1 Data collected during order processing

• We use information provided during order processing only to process your order or send updates, announcements, or special offers.
• We do NOT store credit/debit card numbers.
• Billing and shipping addresses are used for invoicing and delivery purposes only.
• All ordering information is accepted on a secure page and encrypted using SSL technology.

1.2 Personal Information

• We collect personal information when Users visit our site, subscribe to newsletters, fill out forms, or engage in other activities on our Websites.
• Collected data may include name, email address, mailing address, and phone number. Submission of this information is voluntary but may affect participation in certain activities.

1.3 Company Information

• When you create an account or submit a request via our Websites, we collect company information (e.g., Company Name).

1.4 Customer Testimonials and Comments

• We post customer testimonials and comments on our Websites with prior consent via email.

1.5 Customer Support Requests

• Customer Support Requests are collected in our support system (powered by Zendesk). Tickets contain the customer's name and email address.

1.6 Automatically Collected Information

• We automatically collect information such as IP address, device type, browser type, and pages accessed to understand visitor behavior and improve our Websites.
• This information is used for internal analytics, security, and audit-trail purposes within our applications.

2. How do we use collected information?

• To improve customer service.
• To improve our Websites and Service.
• To send marketing and transactional communications.
• To create company and user accounts.

3. Sensitive Personal Data

• We may collect sensitive data as part of our services but do not use it for other purposes or share it for online advertising.

4. Who does Etlworks share my personal data with?

• Law enforcement, regulators, or courts as required by law.
• Potential buyers during business transactions, under confidentiality obligations.
• Partners for selling or marketing activities, in line with your preferences.
• Group companies and third-party service providers for data processing (e.g., hosting or security enhancements).

4.1 Sub-Processors

• Amazon, Inc.: AWS hosting for Websites and services.
• Google, Inc.: Google Cloud hosting.
• Microsoft, Inc.: Azure hosting.
• Stripe: Billing services.
• Paywhirl: Subscription management.

5. How does Etlworks keep my personal data secure?

• We implement physical, technical, and organizational measures to secure your data.
• All personal data is stored on controlled, secure servers.

6. Use of Cookies

• Our Websites use cookies to enhance User experience. Users can refuse cookies via browser settings, but some features may not function properly.

7. Third-Party Links

• Our Websites may include third-party links. These sites operate under their own privacy policies, and we are not responsible for their content or activities.

8. Social Media Features

• Our Websites include Social Media Features. These may collect information such as your IP address and pages visited. Interactions are governed by the third party's policies.

9. Legal Basis for Processing Personal Data

• We collect personal data as needed to perform contracts, meet legal obligations, or based on legitimate interests.
• You will be informed if providing personal data is mandatory or optional.

10. Your Data Protection Rights

• Access, correct, or delete your personal data by contacting us.
• Object to data processing or request data portability.
• Opt out of marketing communications at any time.
• File complaints with a data protection authority.

11. Changes to this Privacy Policy

• We may update this Privacy Policy periodically. Substantial changes will be posted on our site.

12. How to Contact Us

If you have questions or concerns about this Privacy Policy, contact us at security@etlworks.com.