Last updated 05/01/2024

Thank you for using Etlworks.

Please read these Terms of Service carefully. By using Etlworks or signing up for an account, you are agreeing to these Terms of Service. This is a legal agreement. If you have any questions about our Terms of Service, feel free to contact us at support@etlworks.com.

Privacy Policy

We may use and disclose your information according to our Privacy Policy. Our Privacy Policy will be treated as part of these Terms of Service.

Eligibility

In order to use Etlworks, you must:

• Be at least eighteen (18) years old and able to enter into contracts.
• Complete the sign up process.
• Agree to the Terms of Service.
• Provide true, complete, and up-to-date contact information.

Term

The Term begins when you sign up for Etlworks and continues as long as you use the Service. Clicking the Sign Up button means that you have officially “signed” the Terms of Service. If you sign up for Etlworks on behalf of a company or other entity, you represent and warrant that you have the authority to accept these Terms of Service on their behalf.

Trial Period

The Trial Period for the Service will be for fourteen (14) days from the sign up date. The Trial Period can be extended beyond the fourteen days if you do not violate the rules and restrictions of this agreement. You shall not use the Service to run production flows during the Trial Period and you shall not use Trial accounts on behalf of the existing paying Etlworks customer.

Termination

You can terminate this Agreement at any time with or without the notice during the Trial Period. You shall immediately cease using Etlworks Service.

When you become a paying Customer, each party may terminate this Agreement upon written 60 days' notice to the other party. Each party may also terminate this Agreement upon written notice if the other party materially breaches any of the terms or conditions of this Agreement (including any failure to pay any amounts when due) and fails to cure such breach within 30 days after written notice describing the breach; or immediately if a party files for bankruptcy or is the subject of an involuntary filing in bankruptcy (in the latter case, which filing is not discharged within 60 days), makes an assignment for the benefit of creditors or a trustee is appointed over all or a substantial portion of its assets, or if a material breach by its nature is incapable of being cured.

Upon any expiration or termination, Customer remains obligated to pay the balance due on Customer's account accrued prior to expiration or termination and will be billed for such unpaid fees. Customer shall immediately cease using Etlworks Service. If we terminate Customer's account without cause, we will refund a prorated portion of Customer's prepayment.

Your Account

In order to access the Service, you will be required to become a Registered User. For purposes of this Agreement, a “Registered User” is a user who has registered an account on the Website (“Account”).

You are responsible for keeping your account name and password confidential. You will immediately notify us of any unauthorized use of your account. We are not responsible for any losses due to stolen or hacked password. We do not store or have an access to your account password, and for security reasons, we may only reset your password.

Fees

Subscription Plans

Our charges for subscription plans are posted on our Website and may be changed from time to time. If any part of the subscription period is included in the Term, then payment is due for the full period. Payments are due for any period on the same or closest date to the day you made your first payment (the “Pay Date”).

Payment Methods

As long as you are a subscriber, you will provide us with valid payment method and authorize us to deduct the term charges against credit card or bank account on file. You will replace the information for any credit card that expires with information for a valid one. Anyone using a credit card represents and warrants that they are authorized to use that credit card, and that any and all charges may be billed to that credit card and will not be rejected. If we are unable to process your payment, we will contact you by email and notify that payment is rejected. We may suspend your account until your payment can be processed.

Refunds

We will give you a refund for a prepaid period if we stop providing our Service to you for a reason that is not laid out in these Terms of Service. You will not be entitled to a refund from us under any other circumstances.

Billing Changes

We may change our fees at any time by posting a new pricing structure to our Website and sending you a notification by email.

Service Level Agreement (SLA)

Site Availability

You acknowledge that 100% availability of the Site and Service is not technically feasible. However, Etlworks will make its best effort to keep the Site and Service available in the most constant possible way. For Starter, Business and Enterprise Plan Level Customers, Etlworks guarantees that at least 99.9% of the time, the Service will be available and operational. Due to special maintenance, security or capacity issues, and also to some events over which Etlworks may not influence, Service provided by Etlworks may be temporarily suspended or affected by brief anomalies.

Support SLA

Read about our standard support SLA.

Proprietary Rights

Rights Owned by Etlworks

You will respect our proprietary rights on the Website and the software used to provide Service. Proprietary rights include patents, trademarks, service marks, trade secrets, and copyrights.

Rights Owned by You

You retain ownership of the content and data that you create while using the Service or uploading to the Service.

Restrictions

You shall not permit any third party to access the Service except as permitted herein or on an order form. You shall not reverse engineer the Site and/or the Service, or access the Site and/or the Service in order to build a competitive product or service, or copy any features, functions or graphics of the Service. This Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form). You shall not use the Service in any manner or for any purpose that violates any law or regulation, any right of any person, including but not limited to intellectual property rights, rights of privacy, or rights of personality, or in any manner inconsistent with these Terms of Service.

Bandwidth Abuse and Throttling

You shall not exceed service metrics for your Subscription Plan. We reserve the rights to throttle your bandwidth consumption and suspend an account.

U.S. Export Controls

The software that supports the Service (the “Software”) is subject to United States export controls. Export laws are set up by the government to keep certain goods and service from reaching other countries, usually because of security concerns or trade agreements. None of the Software may be downloaded or otherwise exported or re-exported in violation of United States export laws.

LIABILITY

Limitation of Liability

ETLWORKS SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH USE OF THE SITE OR THE SERVICE, WHETHER SUCH DAMAGES ARE BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, OR ANY OTHER PECUNIARY LOSS, WHETHER OR NOT IFTTT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNDER NO CIRCUMSTANCES SHALL ETLWORKS BE LIABLE TO YOU FOR ANY AMOUNT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

No Warranties

SERVICE AND ALL SITE INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, AND ETLWORKS SPECIFICALLY DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES, CONDITIONS OR OTHER TERMS OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE. ADDITIONALLY, IN NO EVENT WILL ETLWORKS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, ARISING FROM YOUR ACCESS TO, OR USE OF, THIS WEBSITE OR ANY OTHER HYPERLINKED WEB SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY. ETLWORKS RESERVES THE RIGHT TO MAKE CHANGES OR UPDATES TO THIS SITE OR THE PRODUCTS OR PROGRAMS DESCRIBED IN THIS SITE AT ANY TIME WITHOUT NOTICE.

Entire Agreement

These Terms of Service, our Privacy Policy, and any additional terms you have agreed to by signing a Software Subscription Agreement make up the entire agreement and supersede all prior agreements, representations, and understandings.

Where there is a conflict between these Terms of Service and the optional Software Subscription Agreement, the Software Subscription Agreement will have control.